Refund & Returns Policy

At Nexzefy, we want you to be satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under this policy, you may request a return or refund subject to the conditions below.

1. Return Window

Return requests must be submitted within [7] days of the date of delivery.

Requests submitted after the applicable return period may not be accepted unless required by applicable law.

2. Products Eligible for Return

A product may be eligible for return if:

  • You received the wrong product.

  • The product is damaged when delivered.

  • The product has a manufacturing defect.

  • The product is materially different from the product description or order.

  • The product does not match the characteristics advertised or agreed upon.

The returned product must generally be unused, unwashed, unworn, and in its original condition, with original tags, packaging, and accessories where applicable.

3. Size/Colour Issues

For clothing products, please carefully check the size chart before placing your order.

If Nexzefy offers size or colour exchange for a particular product, the exchange will be subject to product availability and the conditions displayed on the website.

Products that have been worn, washed, altered, damaged, stained, or otherwise used may not be eligible for return or exchange, except where the issue is a genuine product defect or another situation protected under applicable law.

4. Non-Returnable Products

Unless required otherwise by applicable law, certain products may not be eligible for return due to hygiene, safety, or other legitimate reasons.

The applicable return eligibility will be displayed on the product page or at checkout wherever relevant.

5. How to Request a Return

To request a return, contact us within the applicable return period:

Email: [support@nexzefy.com]
WhatsApp/Phone: [Your Contact Number]

Please provide:

  • Order number

  • Customer name

  • Product name

  • Reason for return

  • Photographs of the product, where applicable

  • Photographs of the packaging, where applicable

For damaged, defective, or incorrect products, we may request photographs or videos to help us verify the issue.

6. Return Approval

After receiving your return request, our team will review the information provided.

If the return is approved, we will provide instructions regarding the return or pickup process.

Do not send a product back to us without receiving return instructions from Nexzefy, unless specifically instructed otherwise.

7. Product Condition for Return

For an eligible return, the product should be:

  • Unworn

  • Unwashed

  • Unaltered

  • Free from stains, odours, or damage caused by the customer

  • Returned with original tags and packaging where applicable

Nexzefy reserves the right to inspect returned products before approving a refund or exchange.

8. Refunds

Once the returned product has been received and inspected, we will determine whether the refund is approved.

If approved, the refund will generally be processed through the original payment method or another appropriate method.

The time taken for the refund to appear in your account may depend on your bank, card issuer, payment gateway, or other payment service provider.

9. Cash on Delivery Orders

For eligible Cash on Delivery orders, refunds may be processed through an appropriate method after verification of the customer’s details and return eligibility.

Additional information may be requested to process the refund.

10. Exchange

If Nexzefy provides an exchange option for a particular product, exchanges are subject to:

  • Product availability

  • Return eligibility

  • Product condition

  • Applicable exchange period

  • Any other conditions displayed on the website

If the requested replacement size or product is unavailable, we may offer another appropriate resolution, including a refund where applicable.

11. Wrong Product Received

If you receive a product different from the one you ordered, please contact us within [7] days of delivery.

We may arrange a replacement or refund after verification.

Please keep the product, tags, packaging, and shipping label until the issue is resolved.

12. Damaged or Defective Product

If you receive a damaged or defective product, contact us as soon as possible after delivery.

Please provide clear photographs or videos showing:

  • The product

  • The defect or damage

  • Product tags

  • Packaging

  • Shipping label, where applicable

After verification, Nexzefy may provide a replacement, refund, or another appropriate resolution in accordance with applicable law.

13. Return Shipping Charges

For eligible returns caused by a wrong, damaged, or defective product attributable to Nexzefy, we may bear the applicable return shipping cost.

For other returns, return shipping charges may apply depending on the product and the return conditions displayed on the website.

14. Refund Deductions

Where permitted by applicable law and clearly disclosed, certain charges may be deducted from a refund, such as applicable shipping or other non-refundable charges.

No deduction will be made where prohibited by applicable law.

15. Cancellation

Order cancellation may be available before the order is dispatched, subject to our order-processing status.

Once an order has been dispatched, cancellation may no longer be possible and you may need to follow the applicable return procedure.

16. Fraudulent or Abusive Returns

Nexzefy reserves the right to investigate suspected fraudulent, abusive, or repeated misuse of the return/refund system.

This does not affect any rights available to consumers under applicable law.

17. Contact Us

For questions or requests related to returns and refunds, contact:

Nexzefy
Email: [support@nexzefy.com]
Phone/WhatsApp: [Your Contact 9975114830]
Address: [Your Business Address]

Website: nexzefy.com